If you have Fever, cough, sneezing, runny nose or been in any COVID hotspots – please do not enter the practice. Call Rose City Medical Centre reception and we will assist you via phone.
When booking your appointment
If you have several things to discuss with the doctor or you believe you may need longer (e.g. for medical examinations, health reviews with pap screens, care plans etc), please notify the receptionist at the time of booking, so a longer appointment can be made.
If you do not notify reception, the doctor will not have time to address all of your issues in one visit. You may be asked to make another appointment and return another day.
Please note: A standard appointment at Rose City Medical is 15 minutes.
Purpose of your visit
When arriving, please notify the reception staff immediately if you have any emergency concerns, or why you are presenting to our clinic at the time of making an appointment.
Walk-in appointments are welcome, however, will be dependent upon doctor availability and wait times. Please understand we will do our best to fit you in where possible.
Please note: Our reception team will not tolerate any abusive or offensive behaviour or language. Remember we are here to help you.
Appointment scheduling & delays
We do our best to keep our doctors running on time, however, due to the nature of the industry, emergencies and late appointments can and do occur.
If this is the case, you will be notified upon arrival so you can decide to wait or rebook for another time. We appreciate your understanding during these times.
Additionally, scripts will not be issued for any dangerous drugs to new patients at a first consultation.
All of your patient files and doctor’s notes are stored electronically so any doctor in our clinic can access all of your history.
Referrals and medical certificates
Medical certificates & referrals to specialists, (such as pathology and radiology services etc) will require an appointment. This includes Centrelink and Workcover certificates.
All patients must return to their doctor to receive and discuss results. For medico-legal reasons, reception and nursing staff will not under any circumstances discuss results over the phone.
Results are typically received within the week unless advised otherwise by your doctor
If you suffer from any chronic or complex health issues, Rose City Medical can assist you in the management and treatment of your health concerns.
Our clinical staff are experienced in offering care plans for health assessments (childhood health assessments, 45-49yr old assessments & 75yrs+ assessments), and care plans for chronic diseases (diabetes, asthma, obesity etc).
If you believe you are eligible for a care plan, please discuss with your doctor. Care plans will require booking in for a longer appointment with reception.
Please note that Medicare guidelines mean that not all patients are eligible for care planning and that there may be an out-of-pocket cost (not covered by Medicare) to you.
Most prescriptions provide enough medication (repeats included) to last until the condition needs to be reviewed. PBS prescriptions can only be written to last a maximum of six months (one month + five repeats).
For your safety and in order to adhere to prescribing guidelines, we strongly encourage you to plan ahead and to make an appointment to see a doctor to have your condition reviewed and repeat prescriptions written.
NO scripts will be supplied without an appointment with the doctor.